| VBP
enables either a global solution of main processes or an
approach focused on 2 or 3 selected processes.
VBP distinguishes between:
 
Customer needs, expectations and requirements:
Determination of the real and potential needs,
Distinction of the explicit and implicit needs.
Description of the processes aligned on customer needs:
process mapping,
benchmarking of critical processes,
impact on structures,
checking of added value.
Determination of flows characterizing processes and breaking
down into several
categories:
definition of activities related to flows and processes,
resource management: human, equipment, financial.
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